Payment Options – Mountain View Electric

We understand that convenience and flexibility are essential when it comes to managing your electricity bills. That’s why we offer a variety of payment methods designed to suit your lifestyle and preferences. Explore our payment options below and find the one that’s right for you.

MVEA Money Saving Programs:

When members switch to paperless billing, auto-pay, or both, they save on their electric bill each month and automatically get entered into our $300 bill credit quarterly drawing.

Enroll in paperless billing and get $0.50 credit every month.

Enroll in bank account auto-pay and get $0.50 credit every month.

Do both and get a $1 bill credit every month.

How to sign up for paperless billing on the SmartHub website (existing users):

Log into SmartHub

Click on Settings

Click on Update My Paperless Settings.

Toggle “Paperless” switch to “ON”

How to sign up for paperless billing on the SmartHub app (existing users):

Open the SmartHub app from your mobile device

Log into SmartHub

Select Settings

Select Paperless Billing

Toggle switch to the right to turn “ON”

If you do not have a SmartHub account yet, please sign up here to get started.

If you need assistance signing up for paperless billing please call our office and one of our Member Service Representatives will be able to assist you (800) 388-9881.

Members must have or create a SmartHub account to enroll in the Switch & Save program.

Switch & Save credits are dependent upon continued monthly enrollment and will terminate upon discontinuance of paperless billing or bank account auto-pay through SmartHub

Budget billing is available to eligible members in good standing, and provides 12 equal monthly billing amounts for electric use. Budget amounts are calculated from the member’s previous 12 months’ bills and adjusted for any rate changes that were effective during the year. The budget amount will be recalculated annually and the difference between actual use and the total amount the member has paid will be evaluated.

To learn more, or to see if you are eligible for, Budget Billing:

Visit our Rules and Regulations Billing section 11.0 page.

Call our offices to speak with a Member Services Representative at (800) 388-9881.

Prepaid Metering is a pay-as-you-go electric service and a new way to pay for your electricity. You pay in advance for the electricity you will be using – no late fees or security deposit required.

Prepaid benefits include:

No deposit required

No late fees

No collection or reconnect fees

Easier budgeting

Timely information about electric usage

Learn More About Prepaid Metering

Ways to Pay Your Bill:

Also known as electronic funds transfer (EFT), the amount of your bill is automatically withdrawn from your checking account, savings account or credit/debit card. You will still receive your monthly bill informing you of the amount that will be withdrawn from your account on the specified day.

You’ll no longer have to worry about writing a check, paying for postage, or mailing out your payment. Plus, your payment is always on time.

How to sign up for Auto Pay on the SmartHub website (existing users):

Log into SmartHub
Click on Billing & Payments
Click on Auto Pay Program
Click on Sign Up for Auto Pay and follow the instructions.

How to sign up for Auto Pay on the SmartHub app (existing users):

Open the SmartHub app from your mobile device
Log into SmartHub
Select Bill & Pay
Select Auto Pay Program and follow the instructions.

If you do not have a SmartHub account yet, please sign up here to get started.

Receive your bill via email. If you ever need to review or look at current or past bills, you can access them through MVEA’s SmartHub online portal or app.

Enrolling in paperless billing will help save MVEA money on postage and printing, which helps us pass savings onto you! Your bills and payment records are accessible on SmartHub – no more hard copies.

How to sign up for paperless billing on the SmartHub website (existing users):

Log into SmartHub
Click on My Profile
Click on Update My Paperless Settings.
Toggle “Paperless” switch to “ON”

How to sign up for paperless billing on the SmartHub app (existing users):

Open the SmartHub app from your mobile device
Log into SmartHub
Select Settings
Select Paperless Billing
Toggle switch to the right to turn “ON”

If you do not have a SmartHub account yet, please sign up here to get started.

MVEA members have access to MoneyGram to make payments with cash. MoneyGram services are located within thousands of retailers.

To make a payment, bring the following items to a MoneyGram location:

Cash in the amount of your payment plus the $1.50 MoneyGram fee
Your MVEA account number
Receive code: 15113

To find the MoneyGram location nearest you visit MoneyGram’s website or call (800) 926-9400.

Payment Assistance

If you need help paying your bill, there are several assistance programs available. Let us help you find one.

Learn More

MVEA Money Saving Programs:

Ways to Pay Your Bill:

Payment Assistance

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