We are looking for Service Desk Administrator who will serve as the first point of contact for employees seeking technical assistance. You will respond to inquiries via chat, email, in person, or phone. Escalate requests when unable to resolve. Follows up with employees to ensure full resolution of issues and the following duties:
- Setup, support, manage, maintain, diagnose, repair and document mobile devices including cell phones and tablets. Escalates requests when unable to resolve.
- Enters information for requests in service desk ticketing system. Performs monthly reports depicting status of all internal requests taken for Information Technology.
- Collaborate with fellow IT team members to properly administer applications and systems to meet business needs.
- Ensures that the Association’s technology assets are properly tagged and inventory updated in the asset database.
- Configure and deploy new computer systems and mobile devices for end users.
- Provides follow-up on service request and incident tickets and communicates any employee feedback or suggestions to the Information Technology Supervisor.
- Authors and oversees all technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely reviews documentation to ensure accuracy.
- Participates in identifying and suggesting possible improvements on procedures.
- Provides clerical support as needed for Information Technology and Geographic Information Systems.
- Accurately documents all work-related activities in the service desk system.
- Maintains an inventory of all software and hardware assets as it relates to your position.
- Creates detailed documentation for all IT procedures as it relates to your position.
- Provides training and technical assistance to hardware and software users as it relates to your position.
