Billing Technician

We are looking for a Billing Technician in our Limon office to serve as a positive, helpful, and resourceful point of contact for members and coworkers regarding billing-related inquiries. This position performs a variety of billing functions, including processing payments, refunds, adjustments, and billing activities. Must maintain a high level of accuracy, attention to detail, and confidentiality.

Essential Duties and Responsibilities

Member Service & Office Support

• Greet visitors to the Limon office in a courteous and professional manner; direct them to the appropriate department.
•  Maintain visitor sign-in sheets and badge distribution
•  Ensure visitor safety and assist with evacuation procedures in emergencies.
• Assist members with electronic payments via phone, website, and in person.
• Assist members and co-workers with billing questions and account information as needed, including billing research, address changes, telephone updates, and membership account updates.

Payment Processing & Reconciliation

• Process and balance daily payments received through all payment avenues, including but not limited to USPS, cashier window, lockbox, online billing interface (OBI), after-hours depositories, and electronic deposits.
• Prepare daily cash collection reports and corresponding bank deposits for the Limon Office.
• Transmit electronic deposits for both the Limon and Falcon offices and ensure timely transport of physical deposits.
• Review and resolve lockbox and positive pay exceptions.
• Process returned payments, rejected electronic checks, and declined credit card transactions.
• Reconcile online and credit card payments in iVUE; investigate and resolve discrepancies.
• Complete weekly autopay processing and approvals (bank drafts and credit cards).
• Monitor financial alerts and update or remove deposits as needed.

Billing Operations

• Complete weekly billing processes, including setting billing dates and validating billing completion.
• Review meter readings and pre-bill edits; initiate service orders to investigate discrepancies.
• Obtain automated meter readings for remote-read accounts per billing cycle.
• Assist Energy Services with billing issues, rate changes, and general inquires.
• Calculate and process billing adjustments due to meter issues, reading discrepancies, or energy diversions, as needed.
• Credit net metering accounts for banked kWh prior to final billing.
• Set up and review special billed accounts including but not limited to net metering, time of use, and special-handling bills.

Service Orders & Account Maintenance

• Verify, complete, cancel, and close service orders, including entering rates, tax information, cycles, routes, and meter multipliers.
• Review automated service order reports and follow up on unclosed orders.
• Process returned mail and update member addresses through iVUE and ActivTrace.
• Review membership applications and service orders; process name changes and joint memberships with proper documentation.

Collections & Account Resolution

• Prepare weekly reviews of unpaid accounts; transfer idle balances and submit delinquent accounts to collections.
• Process collection agency invoices and payments; notify agencies of payments received.
• Complete monthly write-offs and provide reporting as needed.
• Process bankruptcy claims in accordance with regulations.

Programs & Special Accounts

• Manage special billing programs, including budget billing and autopay enrollment.
• Review and adjust franchise fee accounts as needed.
• Process inactive account refunds on a weekly basis.