Avery Parson

Your prepaid bill is updated daily at 12 p.m.; you will not receive a monthly billing statement.

No, the billing rate is the same as our standard residential rate. The monthly grid access is the same as well, just pro-rated daily.

If a Prepaid Metering account is disconnected and no payments are made within 10 days, your account will be considered inactive, and a final bill will be mailed to your last known address.

Power will be reconnected once a $10 minimum credit is applied to the account’s prepaid balance. There are no fees associated with a disconnect on a Prepaid Metering account.

Power will be disconnected once your account no longer has a credit. Disconnects will be immediate and without further notification including weekends, holidays, or during severe weather conditions.

You are responsible for setting up your notifications using SmartHub either online or by using the app.

No. Members who are on Prepaid Metering service will not receive late fees.

If your payment is returned by the bank for insufficient funds or a stop payment, and the payment reversal reduces your electric account balance to zero or below, your service will be disconnected.

Participants can make payments toward their Prepaid Metering balance at any time to ensure their account maintains a credit balance. The minimum amount that can be applied is $5.

Members with Prepaid Metering may monitor account balance information via SmartHub, email notifications, text notifications, or by calling MVEA’s automated payment system.